We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAPs global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors, make new friends across the globe, and create a thriving personal network.

2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.

3. Gain visibility: with SAP Internship Experience Program in your title, youll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

Meet your team

As SAP Mission Control Center, we protect, prevent and accelerate to maximize customer success. Taking the lead to resolve problems when something goes wrong is all in a days work for the SAP Mission Control Center.

We are a global organization delivering 24/7 support for over 400,000 SAP customers every day of the year. The SAP Mission Control Center helps to protect implementation or upgrade projects and operations, prevent and mitigate risks and accelerate both the adoption of SAP software and return on investment for our customers. With a deployment-agnostic, end-to-end hybrid support portfolio, we ensure a harmonized and transparent on-premise and cloud adoption experience.

Critical Incident Management (CIM) provides a globally accessible escalation point into SAP Support for escalating existing customer incidents. This ensures visibility to the customer and internal stakeholders about any associated action plans to resolve the issue. One of the key objectives of CIM is to achieve a lean process and organization and reduce redundancy and duplicated work in incident solving process.

The main goal of Critical Incident Management is to react quickly or even prevent critical situations for our customers, which might otherwise impact their major business, and we are looking for candidates who strive to make the world run better.

What youll do

Position title: SAP iXp Intern - Critical Incident Management (Mission Control Center)

Location: Budapest, Hungary

Duration: min. 12 months - during the whole internship a full-time, active student status is required (aktv, nappali hallgati jogviszony)

Time schedule:min. 24 hours/week

• Supporting the processing of the Mission Control Center, Critical Incident Management EMEA team daily inbound

• Provide a globally accessible escalation point for existing customer incidents

• Fill in any process gap to ensure consistent and reliable processing of critical customer incidents

• Ensure visibility to our customer and internal stakeholders into any associated action plans for resolution toward critical customer incidents

• Participate in internal projects driven by internal requirements

• Communicate with SAP internal stakeholders via phone and chat, sometimes email

What you bring

• Enrolment as an active, full-timestudent in a Bachelor's or Master's degree, in technology, business, or equivalent work experience in related field preferred

• Advanced English language knowledge

• Customer focus and communication skills (oral/written)

• Basic knowledge in one business/technology area

• Basic experience dealing with IT and standard software (MS Office, Teams...)

• Knowledge with Business Processes would be a benefit

• Problem solving/analytical skills

• Flexible approach to working in teams as well as environment

• German is a plus

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 392950 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations: #LI-Hybrid.