roficiency in English is required for this position. Please submit your resume in English, to be considered for the role.

The Company

Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?

J.S. Held is a global consulting firm providing technical, scientific, and financial expertise across all assets and value at risk. Our professionals serve as trusted advisors to organizations facing high-stakes events demanding urgent attention, staunch integrity, clear-cut analysis, and an understanding of both tangible and intangible assets. The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations . We have over 100 locations worldwide. We are highly committed to all members of our community, both employees and clients. Our organization focuses on promoting a sense of community and inspiring our people to achieve results that exceed goals.

The Team and Job Summary

J.S. Held is seeking an experienced Microsoft Dynamics 365 (D365) Support Analyst Tier II to join the Technology Services ERP Support team.

Current in-depth working knowledge of Microsoft Dynamics 365 Finance is critical to success in this role. You will be part of the IT team, so expertise in providing user support of the tool is required.

The D365 Finance Support Analyst will be responsible for all aspects of end-user support including troubleshooting system issues, managing support requests, assisting the system administrator with system maintenance, integrations maintenance, training, and identifying and leveraging opportunities to help our ERP team work more efficiently with the platforms and use them to their fullest extent.

Job Responsibilities

• Responsible for all aspects of day-to-day support of the Microsoft Dynamics 365 Finance platform.

• Partners with our HelpDesk to provide daily end-user support including but not limited to managing user setup, profiles, and roles, troubleshooting issues, logging, tracking, and resolving system problems and managing ticket queues.

• Provide call support and ensure that business system issues/opportunities are properly documented and prioritized in our Freshservice ticketing system.

• Manage, track, and provide solutions to reported issues while seeking supervisor direction and guidance as needed.

• Gain in-depth knowledge about business system applications and their interactions to properly identify and analyze problems.

• Works with system administrator to support authorizations and system configuration requirements.

• Develop documentation for identified business scenarios, processes, and procedures.

• Work with the system administrator to implement feature requests and ongoing customizations.

• Support project backlog and work with the manager and/or leadership to prioritize.

• Proactively identify opportunities to improve platform efficiency, usability, and reporting capabilities.

• Maintain platform/systems documentation.

• Assist in training end users in system processes and procedures.

• Identify roadblocks, craft comprehensive solutions, and deliver successful outcomes.

  Required Qualifications

• Professional-level fluency in English.

• In-depth understanding and hands-on working knowledge of Microsoft Dynamics 365 Finance support.

• Bachelor’s degree OR equivalent work and technical experience.

• Familiarity with finance and project-based business processes as well as experience working with finance and accounting teams and technologies.

• A stable high-speed internet connection and quiet working environment.

• Analytical mindset with strong problem-solving skills.

• Ability to plan and lead initiatives independently.

• Excellent organizational skills and ability to manage multiple projects simultaneously.

• Excellent collaboration, communication skills, and technical troubleshooting abilities that will be used to analyze and resolve business system problems; must be able to provide documentation when required.

• Highly motivated individual – you must be proactive, enthusiastic, agile, show initiative, and be good at multitasking.

• Ability to notice the little things and triple-check processes and information for compliance and accuracy.

  Preferred Qualifications

• Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate Certification.

• Experience with Microsoft Power BI.

• Experience with professional services organizations.

  Physical and Mental Job Qualifications

• Prolonged periods sitting at a desk and working on a computer.

  J.S. Held is dedicated to becoming the global leader in providing multi-disciplinary consulting services to the construction, government, healthcare, industrial, insurance, energy, legal, and technology, communities. We have diverse practice areas including Construction Advisory, Financial Investigations, Forensic Accounting & Economics, Forensic Architecture & Engineering, Surety, Environmental Health & Safety, Equipment, Toxicology, and Building & Property Consulting, among other disciplines. J.S. Held is devoted to recruiting and cultivating top industry talent to build a collaborative and diverse team of experts. We leverage our experience to provide local, cost-efficient solutions and an unrivaled client experience.

Our mission is to serve as trusted, expert advisors to organizations around the world facing high-stakes situations that demand urgent attention, exceptional knowledge, staunch integrity and objective, clear- cut analysis and advice.

Some of the Benefits We Have Include

J.S. Held understands all our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our team’s needs.

• Our flexible work environment allows employees to work remotely when

• Generous PTO Policy

• Medical, Dental, and Vision Insurance

• 401k Match

• Commuter Benefits

  Other Duties

  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

  By submitting your application, you acknowledge that you have read the and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as required and described therein. California residents can click to learn more about the personal information we collect and to learn about additional privacy rights that may be available.

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  EEO and Job Accommodations

  We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal!

  J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

  If you are an individual with a disability and would like to request for a reasonable accommodation, please email and include “Applicant Accommodation” within the subject line with your request and contact information.

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Department

Corporate : Information Technology

Employment Type

Full Time