Job Summary:

The Behavioral Health Community Partner Program (BHCP) Manager develops and manages the daily operations of the Behavioral Health Community Partners care management service line on-site at respective BHPMW BHCP consortium entities (CE) and affiliated partner (AP) agencies. This position oversees all CP Teams and the provision of all CP supports within the assigned CE or AP.

Essential Functions:

• Lead the development and management of the BH CP at respective agency; serve as agency liaison to the BHPMW for the BHCP program.

• Develop multi- disciplinary staffing pattern, within the BH CP at respective agency to provide BH CP services.

• Hire, train, supervise, and evaluate clinical care managers, RNs and Quality Manager. Maintain consistent communication with staff and conduct regularly scheduled staff meetings. Provide and document clinical supervision to service line staff. Provide back up to service line staff as needed during emergencies or staff vacancies.

• Oversee the receipt of Assigned Enrollees from the BHPMW BHCP and assign them to Care Teams.

• Provide direct services within the care management services lines, including assessment and care plan development, as needed and appropriate.

• Ensure that care management services are delivered in accordance with BHPMW clinical philosophy. Create and maintain a welcoming, recovery oriented, trauma informed, culturally sensitive environment and treatment approach. Ensure that clients are treated with dignity and respect in accordance with BHPMW’s Human Rights Policy.

• Collaborate with the BHPMW Director of Population Health / Quality Management and Compliance Officer in ensuring that the provision of care management services complies with BHPMW BHCP policies, procedures and quality standards as well as licensing, regulatory, and payer requirements.

• Collaborate with other BHPMW providers and community resources to provide and obtain consultation, and access services needed by persons served in the care management program.

• Collaborate with the BHPMW Director of Population Health / Quality Management to identify and measure care management outcomes, consistent with the needs of persons served and the goals of payers.

• Demonstrate a proactive commitment to maintaining effective communication with staff, Enrollees, Care Team members and other collaterals, and other internal and external stakeholders and customers. Promote strong working relationships and excellent customer service.

• Complete required trainings and other professional development activities

• Strictly adhere to HIPPA and confidentiality policies at all time, including when responding to inquiries for Enrollee information

• Working with the BHPMW Program Director and Director of Population Health / Quality Management, ensure management of BHCP service delivery including meeting contractual requirements and billing and outcomes data is reported as required.

• Identify community providers and related agencies to be developed as community resources, to meet the needs of persons served in the care management program.

• Perform all duties in accordance with the agency’s policies, procedures and standards.

Please note: The essential functions listed in this section are not limited only to the tasks listed and may include other duties as assigned.

Qualification/Education/Experience:

• MA/MS/MSW degree in social work, behavioral health, human services, healthcare or a related field, or RN with experience in one of these fields

• Massachusetts independent practice licensure preferred.

• Minimum of five years of clinical experience, two years of intake and/or care coordination experience required. Two years of supervisory and management experience preferred. Any of these experiences may overlap.

• Demonstrated knowledge base and judgment necessary for independent clinical decision making.

• Training in care coordination and integration of medical and behavioral health services preferred.

• Experience developing and managing internal and external relationships.

• Strongly prefer that a candidate will have a demonstrated understanding of and competence in serving culturally diverse populations.

• Ability to read and write English and communicate effectively in the primary language of the program to which he/she is assigned.

• Strong skills in the areas of communication, follow through, collaboration, and customer service.

• Computer skills, including proficiency in contemporary Windows operating systems and Windows office suites with an emphasis on Word and Excel; ability to learn new systems; experience entering and working with data; and comfort and experience using mobile technologies.

• High energy level, flexibility, superior interpersonal skills, and ability to function in a multidisciplinary team atmosphere while also working independently.

• Strong skills in the areas of organization, follow through, collaboration, customer service, problem solving, and negotiation.

• Commitment to BHPMW and partner agencies’ values, missions, and goals.

• Must hold a valid driver’s license. Must have access to a safe, operational and insured vehicle and be willing to use it to transport Enrollees.

• Ability to perform each essential duty satisfactorily.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General requirements:

• Full upper extremity range of motion

• Full lower extremity range of motion

*Continuous: Communication

*Frequent: Standing, sitting, walking

Monday - Friday 9:00am - 5:00pm

35 hours per week