Reference #: 4485486 THE POSITION Are you looking for a fast-paced work environment with a diverse set of responsibilities? If so, the Bureau of Consumer Services has an exciting opportunity for you!  We are seeking a detail-oriented Clerical Assistant 2 with excellent organizational, communication, and critical thinking skills who enjoys working as a team to find solutions. Take the next step in your professional career and apply to join our team today!

DESCRIPTION OF WORK As a Clerical Assistant 2 with the Bureau of Consumer Services, you will be working directly with the managers and supervisors of the Customer Assistance and Complaints Division on a wide range of assignments. The primary function of this position will be directly supporting the Customer Assistance and Complaints Division by serving as the contact person at our front desk. You will process correspondence, answer the phone, prepare reports, and assist the Complaints Division with various other tasks. The position will report directly to the Customer Assistance and Complaints Division Chiefs.

Work Schedule and Additional Information: Full-time employment Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.   REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS Minimum Experience and Training Requirements: Six months as a Clerical Assistant 1 (commonwealth title); or Graduation from high school; or An equivalent combination of experience and training Other Requirements: You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspxand click the Veterans' Preference tab or contact us atra-cs-vetpreference@pa.gov. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people t serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.