Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

This position will be responsible for supporting logistics and operations for the Turkey region, ensuring all areas of the business, including external customers are updated and informed on delivery of shipments. They will build strong relationships with customers and within the internal organization.

Main Responsibilities include:

• Processing kit booking orders, credits, loan kit queries

• Arranging returns and collections and handling proof of delivery and pricing requests

• Handling incoming e-mails and calls

• Proactively communicating with internal & external customers

• Logging and follow up of issue resolution and related communication back to the customer

• Taking responsibility for executing tasks and supporting colleagues across a number of complex areas /processes and queries

• Working with your colleagues to effectively organize and priorities the tasks within your specific areas

• Working collaboratively with other functions and divisions on cross-functional or customer specific topics

• Assisting in supporting and training more junior colleagues and Act as a mentor for more junior customer service representatives

• Providing training and support to junior team members and will build mentoring relationships

• Assisting in allocating work across the service reps and prioritizing

• Managing and building relationship with service providers.

• Monitoring service providers. Implementing service level agreements and KPI to track performance.

• Overseeing deviations on damages, short expiry, discrepancies and ensuring the appropriate action is taken to resolve.

• Collaborating with the operations team on kit replenishment, long term consignment and order allocations.

• Monitoring the local distribution and provide communication and updates to business.

• Ensuring system accuracy, processing and updates at all times.

• Making sure that all records and documents should be stored and readily available at all times.

Academic qualifications / degree & relevant prior experience:

Key strengths / personal attributes for the role:

Education/Experience

• Bachelors degree

• Local Language & strong English skills are mandatory

• Must have ERP knowledge (SAP, Oracle, JDE or similar)

• Advanced Microsoft office skills

• 3-5 years experience in logistics, operations or customer service

• Ability to work in a team oriented environment with excellent interpersonal and communication skills

• Self-motivated, detail oriented

• Positive and proactive attitude (A self-starter who has a pro-active and independent personality, ability to manage their own workload and prioritize appropriately)

• Strong multi-tasking

• Ability to take ownership and accept responsibility

• Able to work under pressure

About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.