Role and Responsibilities

Join our team in Madrid where you’ll be the first and main point of contact for our in-house customer experience. You’ll manage daily operations related to customer services, as well as training centre administration and reception tasks.

In this varied role you’ll help prepare training documentation, manage trainee files and data, and provide crucial support to ensure regulatory prerequisites are met within this highly regulated and safety critical industry. As well as the administrative tasks, you’ll be the focal point for customers in our centre and organize logistics and scheduling activities.

We’re looking for you to be organized with high attention to detail, as well as a real focus on data protection considerations and a customer-oriented mindset.

The role we are offering you:

• Act as the first point of contact for all customers, clients, and guests during their time in the training center

• Working across front and back-office functions to ensure customer service delivery expectations are being met and exceeded

• Preparing client material for course delivery and ordering/ printing course documentation as well as managing training devices

• Assisting customers with their logistics (hotels, taxis, visas etc)

• Managing local customer requests related to scheduling, changes, remedial training

• Ensuring facilities are ready, prepared, and organized in support of training activities

• Identifying and resolving any issues related to facility, training, or administration that may affect the experience of our customers.

Our ideal candidate has

• Experience in an administrative role involving managing, storing, and preparing documentation and personal records.

• Good working knowledge of computer applications including Word, Excel, PowerPoint

• Proficient in English and Spanish language

• Customer-focused and strong communication skills

What kind of person will succeed in this team?

We’re looking for you to have strong attention to detail in order to manage a variety of documents and information. You’ll need to be focused on the importance of data protection to handle personal records, as well as being comfortable operating in a highly regulated, safety-critical industry. Lastly, strong communication (written and verbal) is a must as well as a customer-focused outlook.

About us

With over 10,000 employees located in 35 countries, CAE is a global leader in training for the civil aviation, defence and security, and healthcare markets. To learn more: www.cae.com

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(This is a temporary position with an expected ending date of Sep 2024)

Position Type

Temporary (Fixed Term)

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying simulation training and critical operations support solutions. Above all else, we empower pilots, airlines, defence and security forces, and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in more than 200 sites and training locations in over 40 countries. CAE represents 75 years of industry firsts—the highest-fidelity flight and mission simulators, surgical manikins, and personalized training programs powered by artificial intelligence. We’re investing our time and resources into building the next generation of cutting-edge, digitally immersive training and critical operations solutions while keeping positive environmental, social and governance (ESG) impact at the core of our mission. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.