Valuation Coordinator

Job ID

165413

Posted

06-May-2024

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Valuations/Appraisal

Location(s)

Makati City - National Capital Region - Philippines, Manila - National Capital Region - Philippines

CBRE is the world's leading and largest commercial real estate services and investment firm; a growing and visionary organization, comprised of the best and brightest professionals. Within Global Workspace Solutions, also known as GWS, we are invested in the development and unique needs of our diverse employees and client accounts

About the Role

This position is responsible for assisting the Springwood Coordinating team in supporting Valuers across Australia.

Key focus is on managing workflow of valuation instructions primarily through the TOPS platform. Provision of support and service for Valuers and Springwood HUB to ensure client KPI’s are achieved is critical.

Key Responsibilities

• Job Entering - Data entry of valuation instructions (“jobs”) into TOPS platform as per process.

• Property Ownerships – Ensuring every job hasa current and valid Property Ownership record uploaded to the TOPS file. Involves cross checking, searching and downloading records from web based property ownership databases.

• Client Communication – utilising TOPS online job communication tools to ensure that valuation jobs are updated in accordance with client KPI’s.

• Documentation sourcing – Actioning requests from valuers or Springwood HUB staff to source additional documentation and other information to assist valuers complete valuations.

• Report Sending – delivery of valuation reports to clients as per internal process.

• Invoicing – Processing of invoice transactions within the TOPS system on an as needs basis.

• Email inbox – Processing and actioning email inbox items as per process.

Other Responsibilities:

• Undertake all workflow strictly as per CBRE Valuation & Advisory Services (VAS) process.

• Provide assistance to the team leader for any team activities

• Utilise workflow tools as necessary to capture performance reporting

• Attend team meetings on a periodic basis as necessary

• Process and complete all assigned tasks within the service level agreement.

• Identify and notify to supervisors any training opportunities found, discrepancies as to work procedures, or infrastructure malfunctions that affects the work flow.

• Collaborate with team leader and other departments, to identify a solution to ensure customer expectations are met

• Establish and maintain a good professional relationship with the colleagues inside and outside the Contact Centre Team including AU valuers and Springwood HUB staff.

• Complete all necessary company governance and compliance training as required.

• Provide on-the-job training to new hires when requested by supervisor.

• Responding to colleagues in a timely manner

• Monitor personal and shared inboxes as instructed

• Responsible in utilising company’s available facilities with due diligence and proper care.

• Ad hoc duties assigned by leadership team from time to time.

Required Knowledge and Skills:

Interpersonal Skills:

1. Must be a good team player.

2. Recognizes importance of role in the team/organization

3. The ability to build and maintain relationships at all levels

Communication Skill (verbal and written). :

1. Excellent in English

2. Filipino

Technical Knowledge:

1. Intermediate MS Office Skills, including Outlook

2. Typing speed of at least 40wpm.

3. Accuracy and efficiency in all data entry.

4. Ability to learn various software applications and web based platforms quickly and accurately

Multitasking Skills

• 10.Must be well-organized and able to perform under pressure.

• 11.Able to prioritize tasks with urgent need and manage different work activities and shifting attention from one task to another.

• 12.Efficient in time management.

• 13.Must be able to performs activities to support shared services business.

• 14.High attention to detail.

Customer Service Skills:

1. Attentiveness – must have the ability to really listen to customers is so crucial for meeting the expectation of customers.

2. Clear Communication - Analyze customers request, problems and expectations, and provide assistance for resolution.

3. Knowledge on the Account or Subject Matter – Must have a deep knowledge on the service being provided by SSC.

4. Must use positive language or phrase to customers and avoid promises of specific performance on behalf of another person.

5. Stay calm, keep cool under pressure and be patient at all times.

6. Maintain tenacity specially if the customer or the situation requires immediate attention or there is an emergency that needs quick response.

7. Possess drive to learn, improve and grow as to knowledge and skills.

Qualifications and Education:

• A college level preferably with any bachelor’s degree.

• Minimum of 1-2 years related experience in customer service.

• Previous experience in the Property or Banking Industry desirable

What's in it for you?

• Working alongside an experienced, well-established individual.

• Government Mandated Benefits

• Hybrid Work Setup

• Paid Leaves (15 SL and 15 VL annually)

• HMO with up to three free dependents

• Life Insurance

• Annual Performance Bonus

• Annual Merit Increase

Equal Opportunities

At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

CBRE Global Workplace Solutions (GWS)

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building.

Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service, and excellence — and we value the diverse perspectives, backgrounds, and skillsets of our people.

At CBRE, you have the opportunity to chart your own course and realize your full potential.

We look forward to hearing from you!

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)