Job Information
Vermont State Housing Authority Program Specialist - Community Development in MONTPELIER, Vermont
This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1151512
Vermont State Housing Authority
One Prospect Street ? Montpelier, Vermont 05602 ? (802) 828-3295 ? contact@vsha.org
NOTICE OF OPEN POSITION
Program Specialist Community Development
Limited Service (up to 2 years)
May 2024
About VSHA: Since 1968, the Vermont State Housing Authority has been working to improve and expand access to
affordable housing throughout the state. VSHA strategically partners and collaborates with rental property owners,
nonprofit organizations, agencies, and municipalities to implement innovative programs that promote housing access
and stability for our community members with income-based and other housing assistance needs.
Please note that an offer of employment is contingent on a background check.
Position: Technical and administrative work of a complex and responsible nature related to the day-to-
day administration of programming developed to meet specific participant needs. This customer-centric
position troubleshoots customer service inquiries and provides timely customer feedback. Responsibilities
may include wait list selection, application processing, determination of eligibility, scheduling assistance
payments, housing inspections, and recertification of eligibility. Excellent communication skills are
required in working with applicants and program recipients. This position may be hybrid or remote.
ESSENTIAL FUNCTIONS OF THE POSITION:
1. Delivers exceptional customer service support through phone, online chat, and email inquiries
about program eligibility, application processes, and funding guidelines.
2. Guides applicants through the application process ad assists in gathering required documentation.
3. Evaluates applications for completeness, adherence to guidelines, and determines final applicant
eligibility based on the established criteria.
4. Enters financial transactions accurately and timely for operational procedures.
5. Maintains professional communication standards to clarify information, request additional
documentation, and adheres to communication protocols.
6. Collaborates with internal team for timely processing and resolution of applications.
7. Handles customer complaints, provides appropriate solutions and alternatives in a timely manner;
and follows up to ensure resolution.
8. Documents information in the agencys computerized system and case records.
9. Escalates more complex problems or unresolved issues to the next level of support.
Vermont State Housing Authority
One Prospect Street ? Montpelier, Vermont 05602 ? (802) 828-3295 ? contact@vsha.org
10. Prepares and maintains confidential applicant and program participant files. Generates, reviews,
and certifies reports, including waiting lists. Documents information in the agencys computerized
system and case records.
11. Develops and maintains effective working relationships with private and public agencies,
statewide community-based organizations, and other VSHA staff to meet the needs of applicants
and program participants.
12. Performs related work as required or assigned.
POSITION REQUIREMENTS AND QUALIFICATIONS:
Education/Experience:
High school diploma or equivalent; Associates degree with coursework in administrative /technical and
offices practices preferred.
Minimum of two years experience in customer service, preferably in a program support or
community development role.
Skills and Abilities:
Must possess an excellent telephone manner and ability to handle a variety of callers; ability to always
present a professional image.
Must be able to effectively communicate verbally and in writing.
Pr oficiency in Windows, Word, Excel.
Ability to learn, adapt and apply extensive, complex rules, regulations, and functions related to VSHA,
Federal- and State-funded program guidelines.
Ability to meet guidelines and objectives set by the Authority within a specific timeframe.
Must possess strong organizational skills.
Ability to plan and organize a complex workload and quickly identify priorities.
Ability to work independently referring any policy clarifications to supervisor.
Ability to maintain confidentiality and exercise good judgment.
Ability to maintain grace under pressure and in stressful and emotional situations.