À propos de nous

Nestlé Nespresso SA est le pionnier et la référence en matière de café portionné de haute qualité. L’entreprise collabore avec plus de 120 000 fermiers répartis dans 15 pays grâce au Programme AAA pour une qualité durable™ afin d’intégrer des pratiques durables dans les fermes et leurs environs. Lancé en 2003 en collaboration avec l’ONG Rainforest Alliance, le programme permet d’améliorer le rendement et la qualité des récoltes, garantissant un approvisionnement durable en café de haute qualité et améliorant les conditions de vie des fermiers et de leur communauté.  

En 2022, Nespresso a obtenu la certification B Corp™ rejoignant un mouvement international de 4 900 entreprises avec une raison d’être sociétale, qui répondent aux normes élevées de B Corp en termes de responsabilité sociale, environnementale et de transparence.

Basée à Vevey, en Suisse, Nespresso est présente dans 81 pays et emploie plus de 13 000 personnes. En 2021, son réseau de distribution mondial était constitué de plus de 802 boutiques. Pour plus d’informations, consultez le site web corporatif de Nespresso : www.nestle-Nespresso.com. 

Position Snapshot

Business areas: Nespresso

Job title: Customer Insights Analyst

Location: Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3; Hybrid

What to Expect:

We are looking for a Customer Insights Analyst based at our Montreal location reporting into the Customer Insights Manager for Nespresso. This is a key role within Nespresso in developing our understanding of customer behaviour. The successful candidate will be an analytical and strategic thinker who will take ownership for collecting business critical requirements, analysing vast amounts of customer data, and visualising the findings to increase campaign and initiative effectiveness and support commercial decision making across the business.

A day in the life of:

• You will work day to day directly with the marketing B2B and Boutique team while having frequent collaborations with other analysts and leads within the Growth, Insights and Analytics team who support businesses.

• Synthesize large amounts of data from multiple sources, including customer transaction data, consumer & syndicated research and campaign results. Extrapolate and interpret appropriate information to deliver value add recommendation.

• Consult on experimentation approaches and translate results into actionable takeaways to help drive boutique and B2B growth.

• Lead the reporting & presentations that are engaging, client-friendly, and insightful while incorporating best practices in data visualization and story-telling, on an adhoc/monthly/quarterly/yearly basis

• Extract, review and prepare data for analysis & reporting using SQL.

• Provide operational support to the marketing activations including business cases, targeting & reporting.

Role Requirements:

As the successful candidate, you will need to be able to work autonomously in a fast-paced and ambiguous environment. You will already have great project management and analytical skills coupled with strong communication in order to present complex data clearly.

• Undergraduate degree, preferably in business administration, statistics or related disciplines, with a sound understanding of data analytics

• 5+ years related work experience in an analytical role ideally in Retail

• Experience with measuring campaign effectiveness.

• Expert in data manipulation and analysis using SQL

• Have previously built compelling visualizations to convey key insights using Power BI

• Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market and/or worldwide.

Preferred Skills:

• Experience with of Adobe Experience Plateform as an asset

• Proven strategic, analytic and communication (both written and oral) skills

• Strong communication skills, adept at data-driven storytelling

We have a supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting opportunity to drive strategy and build a marketing career with the leader in marketing analytics

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

  Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

#LI-Hybrid

Ce que vous devez savoir

Nous examinerons les candidatures au fur et à mesure qu’elles nous seront envoyées. N’attendez donc pas pour nous soumettre la vôtre.

Nestlé Canada est un employeur qui souscrit au principe de l'égalité d'accès à l'emploi et qui s'engage à respecter la diversité, l'équité, l'inclusion et l'accessibilité. Nous invitons les candidats qualifiés à nous faire part de leurs expériences diverses et uniques en raison de leur formation, de leurs perspectives, de leur culture, de leur origine ethnique, de leur race, de leur sexe, de leur identité et de leur expression sexuelles, de leur nation d'origine, de leur âge, des langues qu'ils parlent, de leur statut d'ancien combattant, de leur couleur, de leur religion, de leur handicap, de leur orientation sexuelle et de leurs croyances.

Si vous êtes sélectionné(e) pour participer au processus de recrutement, veuillez informer les Ressources humaines de tout aménagement dont vous pourriez avoir besoin. Nestlé travaillera avec vous afin de s'assurer que vous êtes en mesure de participer pleinement au processus.