Description

Job Summary:

We are seeking a dedicated and organized Patient Coordinator to join our healthcare team. The Patient Coordinator will be responsible for managing patient interactions and ensuring a smooth experience from scheduling appointments to handling walk-ins and verifying insurance information. This role requires excellent communication skills, meticulous attention to detail, and a strong understanding of HIPAA compliance.

Key Responsibilities:

• Patient Coordinating: Act as the primary point of contact for patients, managing their needs and ensuring they receive timely and accurate information.

• Scheduling: Schedule patient appointments efficiently, coordinating with healthcare providers to optimize their schedules and minimize patient wait times.

• Responding to Emails: Manage the patient services email inbox, responding to inquiries promptly and professionally.

• Answering Phones: Handle incoming phone calls, providing information, resolving issues, and directing calls to appropriate staff members as needed.

• Patient Walk-Ins: Greet and assist walk-in patients, ensuring they are checked in and directed to the appropriate services.

• Documents for Patients: Prepare and manage patient documents, ensuring they are completed accurately and filed appropriately.

• Patient Appointments: Confirm patient appointments and provide necessary pre-appointment instructions.

• Computer/Data Entry: Enter patient information into the electronic health records system accurately and maintain up-to-date records.

• Email Correspondence: Conduct professional email correspondence with patients, providers, and insurance companies.

• HIPAA Compliance: Ensure all patient interactions and data management practices comply with HIPAA regulations.

• Verify Insurance: Verify patient insurance information, ensuring coverage details are accurate and up-to-date.

  Requirements

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree in a related field preferred.

• Previous experience in a healthcare setting, particularly in a patient coordination or administrative role.

• Strong computer skills, including proficiency with electronic health records (EHR) systems and Microsoft Office Suite.

• Excellent verbal and written communication skills.

• Exceptional organizational skills and attention to detail.

• Ability to multitask and manage time effectively in a fast-paced environment.

• Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality.

• Experience with insurance verification processes is a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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